TFL Complaints Reports

Published by:
Greater London Authority
Last updated:
18 August 2025
Topic:
Not added
Licence:
None

Summary

Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment.

  • The report sets out main areas of customer complaints and steps being taken to address them.

The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hire, Congestion Charge, Dial-a-Ride, Docklands Light Railway, London Buses, London Overground, London Underground, Oyster, River Services, and Tramlink.

Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report.

More information about this data can be found in this TFL press release.

More from this publisher

All datasets from Greater London Authority

Search

Data links

Link to the data Format File added Data preview
TfL-Complaints-Report-2011-12.pdf N/A 18 August 2025 Not available
TFL quarterly-progress-reports N/A 09 June 2025 Not available

Additional information

View additional metadata
Harvest GUID
71d7a1db-b0f9-43a1-81fc-d7e109013e7f
Source Metadata
XML
HTML

Contact

Enquiries

Contact Greater London Authority regarding this dataset

Freedom of Information (FOI) requests

Contact Greater London Authority regarding this dataset Freedom of information requests for this dataset